Director, KJM Services
Thanks to a refreshing approach to IT Service Management which integrates Human Centred Design, Katrina has risen to prominence as the world authority in the design of Service Management.
How do we change decades-old IT service management processes? How do we change tired and outdated IT support models? And how do we change the mindset and ways of working of the people responsible for IT service management?
The answer is Humanising IT ™
We have created a unique, innovative, and much-needed overhaul to IT service management called Humanising IT ™. This book sets out to share, educate and inform all IT professionals on the “how” and the “why” of what IT service management should do.