Please note the below FAQ’s refer to an online conference setting. If you have any queries regarding the face-to-face element of the conference, please email firstname.lastname@example.org.
Please click play on the video below to view an introduction to the system, through which, you will participate in the conference.
Online or ‘virtual’ conferences make it simple to meet, communicate, learn, and connect when some people are unable to come together physically at an event.
Featuring an online component where the conference content is broadcast allows people to participate from anywhere in the world – in fact, it is likely that you will have the chance to engage with an entirely new global audience of industry colleagues.
Online conferences allow professional development and education to be delivered ‘remotely’, and provide an important opportunity to share and engage with industry colleagues and providers, in a convenient environment.
As an added bonus – there are no travel and accommodation expenses when accessing the conference remotely, meaning the carbon footprint is reduced!
You will be provided with a unique log-in to access presentations and networking online, from the convenience of your office or home.
Online or ‘virtual’ events can feature a range of presentation session formats and networking options. These may include keynote presentations, award presentations, breakout sessions, express oral presentations, and workshops. Typically there will also be LIVE moderated ‘question and answer’ sessions (Q&A).
Some conference sessions will be LIVE and you need to view these presentations at the time they are being broadcast. Other presentations may be pre-recorded for viewing either at the scheduled time or at your leisure over a prescribed period of time. Most conferences will feature a combination of these options.
Time will be allocated for networking online with other delegates and to explore the exhibition and engage directly with industry suppliers.
No, there will be a fee to gain access to and participate in the online conference.
While some costs associated with a physical event are removed when a conference is held online, new costs are incurred for the resources and technology required to produce a streamlined and professional online event.
Yes, you can! When you commence a sponsor or exhibitor meeting, you will be asked if you wish to enable/turn off the recording function. If both parties give consent for the meeting to be recorded you will be permitted to ‘enable recording’ and can also download your conversation afterwards.
If you will be participating in the conference from within your workplace, you will need to ensure that your workplace firewall does not block access to the streaming platforms of the sessions and networking functions. You should check access with your IT department as early as possible as it may take a few days or weeks for your request to be processed.
Below is a list of all the streaming platforms that will be used during the online conference. Your IT department will need to allowlist these programs to enable you to access the online events.
*These are not weblinks and cannot be tested through pasting them into an internet browser
Please note: If you are accessing the platform using Google Chrome, then you should experience no issues gaining access to the online conference portal from within your workplace. If the above sites are not allowlisted, then your organisation may block access to the streamed presentations and conference sessions and you will not be able to watch any of the sessions.
If you have any concerns about accessing the online conference portal, please email email@example.com
You will not need to download specific software to participate in the event.
We’ll send you a web-link prior to the commencement of the event which gives you access to our online conference system called OnAIR, which is where you’ll watch and participate in the conference.
It is recommended for optimal use of the platform to access the OnAIR portal on a desktop computer or laptop and in Google Chrome.
Click the below image to install Chrome.
You will not need to download specific software to participate in the event. You will be provided with a web-link prior to the commencement of the event to our online conference system called OnAIR.
At online or ‘virtual’ exhibitions, delegates can engage one-on-one with exhibitors. Exhibitor information, downloadable brochures, exhibition opening times, and engagement in ‘instant meetings’ with exhibitors are just some of the features available to all delegates via the online platform.
Through the ‘contact exchange’ feature, exhibitors have access to a ‘Lead Generator’ which allows exhibitors to capture specific information from delegates (who have given consent), for follow-up after the event.
The Meeting Hub is a feature of the online system which allows you to engage in real-time discussions with other attendees and exchange contact details.
Users can communicate via direct message, live chat, video call, arrange set meetings, and export the contacts they have gathered, at any point throughout the event.
When using Meeting Hub delegates search for attendees, request meetings, and once accepted, engage in video conversations.
Sponsor and exhibitor representatives are also permitted to access the Meeting Hub.
This is generally one of the first steps you should follow if you are experiencing technical difficulties.
Click the below image to enlarge.
Open the page inspector in your browser.
This can be done by:
A window will open in your browser.
Right-click on the refresh button, found to the left of the URL bar, and select Empty Cache and Hard Reload.
Click the below image to enlarge.
To check these settings have been allowed:
Click the below images to enlarge.
To check this:
To disable the other devices right click on the speaker icon again and select open sound settings. In the sound settings select manage sound devices.
Select any device not in use and disable them. Then, close the portal and then re-open it.
Click images to enlarge.
Click images to enlarge.
To check what extensions are currently running in Google Chrome:
In this window, you can check which apps and extensions are currently running in an attendee’s browser.
Certain apps and extensions can block the OnAIR portal and cause issues with video/audio/connecting to sessions (such as ad blockers, pop up blockers, etc.).
Extensions and apps can be turned off by selecting the blue slider icon in the bottom right corner of each app/extension.
A personalised link will be sent to you via email prior to the event. Please check your junk folder if you do not receive the access email.
If you do not receive the email at least 5-days from the event, please contact firstname.lastname@example.org to have it re-sent to you.
Your level of access to the online conference will be determined by your registration type. Most registrations will include the following:
No. All payments need to be received to Conference Design before the online portal link will be sent to you. Full payment of your registration fee is due within 14 days of submitting your registration for the event.
During sessions, there is a Question & Answer (Q&A) function where you are able to ask presenters questions by typing in the text field. If the conference is a ‘hybrid’ event, there may be an opportunity to ask questions as an audience member.
At the end of each concurrent session stream, there will be a Q&A session for all speakers if the presentation has not run over-time.
Questions posted during the session will be moderated by the session chairperson. Only the session chair and presenters will be able to speak or be seen.
Following the sessions, you will have the option to contact the presenter/s through the ‘Meeting Hub’ – which is like an online meeting room – with further questions.
The committee considers all Australasian time zones and those of other regions where delegates will be based when creating the program. To check your timezone please click here.
You will be able to change the timezone in the online conference portal, so that session times reflect your timezone.
Every online conference program will vary – some will feature a combination of pre-recorded and live presentations, others may have pre-recorded content only.
Please get in touch if you would like to know more about this element of your conference – email@example.com
Yes, most online conferences will feature an ePoster gallery. You will be able to connect with the ePoster presenters via the Meeting Hub during the event.
Networking functions will be featured as part of most online programs and these will be conducted in ‘real-time’ for conversation, brainstorming and networking.
Speakers will be sent information on the lead up to the event about the specifics of their presentation. The detail of this will be determined by the presentation type, whether the session is pre-recorded or live-streamed, and several other factors.
Please contact the Conference Design team at firstname.lastname@example.org with any questions.